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Community management is a critical element in making social business initiatives successful; however, it is still a new and evolving dimension of social technology that is not well understood. Enterprise social software creates a networked communications environment that, if optimized with effective community management, can increase the speed of communication and decrease operating inefficiencies and risks. To achieve this, managers across the enterprise need to understand and apply community management concepts.

Rachel Happe of The Community Roundtable and Eric Sauve with NewsGator dive into this hot topic during this one-hour webinar. Tune in as they discuss the fundamentals of community management and share some insights and examples of successful community management in action.

This webinar will cover:

What is a community and why do communities matter?
The difference between external and internal community management
The responsibilities and tasks associated with community management
The risks of not applying community management
Best practices in ensuring productive communities

Who should attend:

Social business owners
Collaboration specialists
Functional managers and executives using community approaches

Featured Speakers

Rachel Happe
Co-Founder and Principal
The Community Roundtable

Rachel Happe (@rhappe) is a Co-Founder and Principal at The Community Roundtable, a peer network for social media, community, and social business leaders. She has over fifteen years of experience working with emerging technologies including enterprise social networking, ecommerce, and enterprise software applications. Rachel has served as a product executive at Mzinga, Bitpass, & IDe, and as IDC’s first analyst covering social technologies. Rachel serves on Social Media Today’s Blogger Board, the Enterprise 2.0 Conference Advisory Board, and as an Isis Parenting Fellow.

Eric Sauve
Vice President of Services
NewsGator Technologies

Eric (@esauve) is a leading expert on enterprise collaboration, learning, and social technologies. Eric has worked with private and public sector organizations to help them make next generation Internet approaches a reality in their organization and drive meaningful business results. Eric is the former CEO and Co-founder of Tomoye, acquired by NewsGator in January of 2010.